To receive a refund, buyers are generally asked to return the item within 10 days. An enterprise-grade solution for PayPal chargeback protection. Also unauthorized transactions are not covered in an environment not hosted by . This way, you don't have to worry about paying people you don't know. opens in a new tab or window if you receive an item that is not as described in the listing. The item was properly described but you didn't want it after you received it. An item is Significantly Not as Described (SNAD) if it is materially different from what the Seller described . PayPal; or "Significantly Not as Described" (SNAD) You received an item you paid for with PayPal but it is Significantly Not as Described (SNAD). I am sure I read one in Ebay a few years ago but I cannot find it anywhere now. How to make a claim for Buyer Protection. I sold a Dior bag for £3,100 on eBay along with documents proving authenticity. Click the button to "dispute a transaction." You will be redirected to a page that lists all of your transactions. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. $68.30. It was sent with tracking and delivered without issue but a few days later, I discover the buyer has opened a SNAD because she received 'only . Customers may file chargebacks because the item wasn't received, the item was significantly not as described, or the transaction was unauthorized. . Additionally, sellers whose items are claimed to be "Significantly Not as Described" (SNAD) are not guaranteed to get their product back. 3 - Offer a partial refund. If the item is confirmed to be as described . significantly not as described. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer's card issuer or bank.. Buyer says significantly not as described - you always win, paypal does not consider an intangible or virtual delivery item capable of being defective. For example, the item was described as "new" but the item was used. . Hover to zoom. Seller . In most cases, the value of dispute_lifecycle_stage moves from INQUIRY to CHARGEBACK to PRE_ARBITRATION to ARBITRATION.The following scenarios cause the dispute_lifecycle_stage to move to a previous stage:. Apparently PayPal's user agreement includes a dispute resolution process for items "significantly not as described" that gives it the last say on items it suspects are fakes: Your only option is to instruct your customer to return the item, at their expense, for a refund. Relevant Help topics for . The Resolution Centre - "Resolve a problem" form appears. I had a false Significantly Not As Described (SNAD) Case opened on an item sold to a zero-feedback buyer in the USA in mid-July. General. Apparently FERD has never received a Significantly Not As Described item. US-based buyers who checked out using PayPal as the payment processor can now file disputes in Bonanza's new Order Resolution Portal for items that were never received or orders that were significantly not as described. Item Not Received (INR): Here, the buyer claims that they have not received their order yet. If you checked . Image not available. Options. Accepted . Here are some examples: The defect in the item was correctly described by the Seller. Maybe my next step is to open a paypal case under item not as described, as it will not operate the appliances that the seller claims it will. Items sold item through the BUY button are covered by Buyer Protection and Seller Protection. 122. According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. They are the consequences you get for buying from China. What happens on the 10th day? Paypal also asked me to submit a document from a 3rd party describing the condition of the shoes. Six-month window. Not just lost inventory and $20 PayPal fees, chargebacks have hidden costs too. 06-01-2014 12:21 AM. Ken. PayPal's notice states: "For "Significantly Not as Described" claims under our Seller Protection Program, we are clarifying that the item may not be returned to sellers or sellers may be required to accept the returned item and pay for the return shipping costs." . So i am curious. Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If PayPal has requested additional evidence for items significantly not as described, we recommend providing the following evidence: Full details explaining how the item received differs from what was described in the product listing (different item, wrong color/size, etc.) Only one claim per purchase For any PayPal payment the Buyer may only file one single Claim on PayPal Buyer Protection, either because the Seller has not shipped the item or because the item is significantly not as described. Yesterday, a buyer had opened a PayPal dispute claiming that an item he purchased from me in early December was 'Significantly not as described'. You have 10 days to provide Paypal with a tracking number. I recently received an item damaged/significantly not as described. Paypals help pages contain no specifics. The item was brand new, in the box and has stopped working as of recently. Click the "Won" view. A dispute happens when buyers have a problem with their transaction and want to notice sellers by opening a dispute. If Paypal rules in my favor, do they refund all of my money including the shipping costs? Maybe the merchant shipped the wrong item, the item never arrived, the item arrived damaged, or the customer's item was significantly not as described (SNAD). Merchants have 10 days to respond to the chargeback, but the entire process can take 75 days or more. Supplemental Policies. Also do Ebay & paypal have the same definitions or are they different? . Mark as New . The item was advertised as authentic . 4 - send the buyer a message. I paid via paypal and received the item a few days later. I know the buyer taking a picture of the package is not accepted. I have given PayPal pictures to support my claim. if Should a buyer feel as though an item is not as described, they will need to open a dispute either through Depop or PayPal depending on their payment method. If the seller does not want to issue a . Chargeback Protection is PayPal's advanced risk mitigation feature. Sign in to your account. top of How to Win at eBay Index of detail pages. For example, you purchased a book and received a DVD or an empty box. If you used PayPal to make your purchase and you (1) did not receive the item, or (2) received an item that you believe is significantly not as described by the seller, your loss is insured by PayPal for at least $200. When I opened the box I found that the charging cradle, charger and USB were all missing. The buyer said the item is 'not as described'. . What happens on the 10th day? The seller was unreasonable so I escalated the claim. Contact the seller. If disputes are due to items significantly not as described: If the seller's responses don't resolve the claim, PayPal will review the case, obtain additional information from the buyer and seller as needed, and decide the outcome, usually within five days. If you determined that you have a legitimate case, and the Significant Not As Described claim was bogus, use the following tips to fight the dispute: Log in to your PayPal account. DHgate and PayPal will work together to help buyers resolve their transaction problems quickly and effectively. The seller hasn't responded to PayPal. Check if this part fits your vehicle. Comments (0) Comments (0) Helpful 0 Helpful Answer. Seller Protection is not applicable to disputes for an item that the buyer claims is significantly not as described. + $39.99 shipping. A buyer can describe their product on Paypal as Item Not Received (INR) or Significantly Not As Described (SNAD). The case automatically closed, so I appealed it on the grounds that the item was returned not in the same condition as when sent. Can the dispute lifecycle move to a previous stage? Community Member (117 feedbacks) View listings. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. 2. If your problem is a transaction that you did not authorize, please see section 8 below. I sold an item in September that was new and buyer has opened a PayPal request saying it is not new and that there are problems using it. Bring the law into the discussion — you can't ship counterfeit items, so a return is not a possibility; Don't blame. 1) Item Not Received (INR): The customer placed an order and paid for an item, but the merchant refused or was unable to fulfil the order. I am a bot, and this action was performed automatically. However, before making a claim you must first attempt to . There is no such thing as "No Returns" on internet sales. The listing stated brand new, 2 year warranty and detailed the contents of the box. This policy is designed to help eBay Express buyers recover the full purchase amount from eBay Express sellers who do not deliver the promised goods, or who deliver goods that are 'significantly not as described' in the listing. Go to your summary page, and select the transaction you want to get a refund for. I did the same, it took PayPal only 6 days to resolve it even though they said it'd take 12. Do they refund my money ONLY if the mo. However at this time such a call may be frutile, though you can keep trying. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. PayPal Find out how to send and receive online payments using a bank account or credit card. Thanks. Find your item and select "Resolve a problem" from the "Take action" menu. When customers dispute charges from . Significantly Not As Described claims. Examples of Item Not Received in a sentence. Use good grammar; Let the PayPal agent know that you're aware of your rights; Exert your right to be protected by PayPal PayPal: Item not received*, Significantly not as described, Credit not processed: Shopify: Product not received*, Product unacceptable, Duplicate, General . Separate products, including Item Not Received Coverage/Protection, that offer extended coverage for additional reason codes are available for purchase as add-ons. . Open your dispute. . The product was defective, and he wanted a full refund for the product. An item may be considered Significantly Not as Described if: The item is materially different from the seller's description of it. 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Use a respectful tone (a professional attitude goes a long way!) Could anyone give me a link to Ebay & Paypals definition of 'Item significantly not as described' please? The item was brand new, in the box and has stopped working as of recently. I sold an item in September that was new and buyer has opened a PayPal request saying it is not new and that there are problems using it. It look like she started a dispute and then escalated it to a claim about 30 minutes later. Read our guide to resolving these issues here; Contact your seller to let them know; Document any item issues with photos; Open a PayPal 'Not as described' dispute to request a refund or a return PayPal's Purchase Protection program may apply when you encounter these specific problems with a transaction: You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or. I had advertised for UK buyers only, but the address on the buyer's PayPal account turned out to be in the . @MFeld said.. Significantly Not As Described (SNAD): Here, the buyer claims that the item they have received is significantly different than expected based on the seller's (your) pictures/description. I felt happy as fuck when I received that "your claim has been accepted" email, just be patient, you'll get an email notification, I was the same as you stressing for no reason at all. "Based on PayPal's definition of significantly not-as-described, this claim does not qualify for a refund.We . I'm familiar with eBay's options but I've never had a PayPal claim before today. It look like she started a dispute and then escalated it to a claim about 30 minutes later. Comments (0) Comments (0) Helpful 0 Helpful Answer.