The Lane can be set-up to connect via a number of connection methods (model permitting), notably RS-232 (serial), VCOM/USB, and TCPIP. 5. 400: Bad Request: Your request is not correct and cant be processed. Terminal not connecting to the internet. This video reviews to complete a Keyed Transaction on the Ingenico Desk 3500 Credit Card Terminal:1. Ingenico iCT220/iCT250 Keyed Transaction How to perform a Download on your Ingenico iCT220/250 Page 3/15. Sensor may be faulty or damaged Hardware setup. Charging ONLY, no comms. Terminal guides Terminal charging points Paper feed key. The Move/3500 enables NFC couponing and wallet use cases, in addition to EMV Chip & PIN, swipe and Create new consumer experiences with the Ingenico Move 5000 payment terminal by combining payment and mobility. 2. Without Power Supply (Terminal not Included) : Amazon.co.uk: Stationery & Office Supplies Please note that terminal options may vary depending on the device and application you are using. 402 1: Purchase 5 Enter the amount and confirm with . Follow the Instructions below for Installing the Ingenico Driver: 1 Download the Ingenico Jungo Driver below (.exe). Sourced directly from Ingenico UK. Reset MAC key FDMS please select yes. Step 5: Request a different card. 4:19. The terminal displays Because You should; 10 or 17: GPRS or IP connection error: retry transaction. n MOVE/5000. 1: Transactions 4 Push the <1> button. Production: MXR Producttions. Director: Christoph Tilley But often, this is not the case. Backlit keys. Type 32 and press enter. The acquirer may be busy or there was a communication error. Compatible Model Numbers: F26402298. Ingenico EFT930B, EFT930G, IWL220, IWL221, IWL222, IWL250, IWL251, IWL252, Move Press F3 - SUPERVISOR, enter the supervisor password (default is 123456 or 01483) and press ENTER. Type 32 and press enter. Check that there is enough paper in the Speedpoint device. Ingenico iSMP4. Ingenico terminals. 210 - Ethernet priority. Swipe your supervisor card. If the problem persists check the mobile network (mobile terminals) or LAN (Bluetooth terminals), and contact the terminal Helpdesk quoting the diagnostic code By default, the terminals print a batch summary report at the close of each batch. Select 1 to Open a Tab. We have collectedthemost common oneswith some detailed explanation.All these error messagesappear eitherin the 1. This is the MID NUMBER that you can find on any Retail Merchant Services correspondence or email communication. Upon receipt of your terminal you should check for signs of tampering of the equipment. Terminal wont connect to process a payment. 1x Ingenico MOVE 3500 Wi-Fi & Bluetooth card machine. Ingenico Desk/3500. Re-enter the new password and press ENTER. Our implementation process >. Highest security . Terminal not printing. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. 3. 4. Take a slow read through the code, expiration date, name, and security code. Click on the links below to download a terminal manual. These instructions are applicable to the following stand-alone, countertop terminals: Ingenico ICT220, Ingenico ICT250, Ingenico Desk 3500. Use Search Menu to select tab to close. Ingenico IPP350 is not meant to be user reset, If you find a small round hole on the back or the bottom that would be just the right size for an unbent paperclip to be pushed into, try pushing a paperclip into that hole for 10 to 30 seconds to reset to factory. See page 4 for instructions how to change the paper roll. If the problem persists contact the terminal Helpdesk quoting the diagnostic code: 41 or 44: Call connected but received an End of Transmission response. Switch Ensure that all of the cables are 201: Created: Your request was processed correctly and a new resource was created. If prompted to pass terminal to customer, bypass by pressing enter again. Terminal not turning on or screen not lighting up. 1x power cord. Purchase is activated. Press F4 - CHANGE PWD. 4. Select Comms Method. Ingenico iPP 320. Replace the Sim and turn the terminal back on. This base plate needs to be used to mount the terminal on the robot. Roll taste is firmly closed that neither receipt utility is installed ingenico move 5000. This video provides step by step instructions on how to set up your Ingenico Move 5000 payment terminal. Ensure network bars are displayed on the screen and check the amount of bars available (5 being extremely good). Show Hide 30001101 - IP country differs from card country This rejection comes from your Fraud Detection Module. The terminal will then prompt the following questions. 2235. Press F2 - PASSWORD. 2018 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 A124158-1118 Settlement You can perform settlement using the terminal by NFC (contactless) acceptance. The following currency code(s) are either not valid or not supported:. 1. Ingenico iPP 350. 2. Database contains 1 Ingenico DESK/3500 Manuals (available for free online viewing or downloading in PDF): Operation & users manual . Database contains 3 Ingenico Move 3500 Manuals (available for free online viewing or downloading in PDF): Quick start manual, Operation & users manual . Built-in thermal printer. Select 2 to Close a Tab. Battery For Ingenico Move/3500 Move 3500. Begin by pressing the following sequence of keys: MENU > MENU > Select function from the list by using the down button and pressing ENTER > Type in '91' using the number keys > ENTER. Specified already exists. Key in the card security code (CSG), then press the ENTER . Code: Meaning: Description: 200: Successful: Your request was processed correctly. This contact form is for US customers only. Ingenico Move/3500 - Credit Card Machine Cover Silicone rubber for a perfect, stretchable fit Antimicrobial Protection against MRSA, E.coli and other bacteria Protects your credit card terminal against liquids, dirt, grease and moisture Manufactured in Great Britain to the highest standards Please select correct delivery address before confirming payment. Color screen. Compatible Models: Ingenico Move 3500, Move/3500 ,Move3500. 2236. Receipts print. Step Two: Enter sale amount using keypad and press Enter. Move/3500 payment terminal pdf manual download. Step 4: Double-check the zip code. The Ingenico 6500 terminal can connect directly to a cash register, computer, Ethernet LAN, or RS485 LAN. Enter a new password and press ENTER. Press the MENU button twice, then select select function option. Swipe, Insert, Tap, or Key in card # and press Green ENTER. 3Delete. By fiserv (9 pages) Summary of Contents for Ingenico Move/3500 Page 1Move/3500 Page 2: Table Of Contents Press the MENU button twice, then select select function option. Project Description. What to do if youre experiencing communication issues with your internet-connected payments terminal. Its TELIUM Tetra OS uses the latest cryptographic schemes with future-proof key length. Enter the security code (this is the CVV2 number) If no CVV2 number available press Enter and proceed to step 3. However, there may be instances where you need to change the assigned network because of poor signal or a temperamental connection. The terminal will The terminal will scan for and list register with the all the available selected networks. network. Press confirm. The terminal will now remain in Manual Mode until you re-select Automatic Mode. Page 65 Copyright 2017 Ingenico Move/3500 User Guide If this fails please try selecting the network manually. Compatible Model Numbers: F26402298. However, a 5000 series device has a touchscreen, so the keypad differs from a 3500 series device. Terminal verifies card and displays approval code on screen. Port 439 If hardcoded IP information is required, the IP address ranges are 198.203.191.x and 198.203.192.x (the x stands for all numbers between 0 and 255) Ingenico Tetra Ensure your incoming and outgoing traffic is allowed on termupdate.elavon.net Connecting the Base Unit. The following HTTP response codes are used by the Worldline Connect API: HTTP. Please supply ISO 4217 standard currency codes. Press F4 - CHANGE PWD. The application is the same for Desk and Move so the steps to use them are the same. 2 The button opens the main menu. Nedbank Ltd Reg. Enter tab amount and press Green ENTER. There are a few common Process a Sale instructions. Terminal screen not lighting up - won't turn on. Small footprint. If the problem persists refer to your Speedpoint How to Guide or contact the FNB Merchant Services Help Desk won 087 575 0012. Press F3 - SUPERVISOR, enter the supervisor password (default is 123456 or 01483) and press ENTER. Perform a Function 32. Customer cards must be inserted as shown, with the chip upwards. Ingenico Telium Ensure your incoming and outgoing traffic is allowed on termmgt2.elavon.com. Press F2 - PASSWORD. The terminal (Wireless - Move/5000) is a point-of-sale electronic payment terminal designed to process debit and credit card transactions via Wi-Fi wireless network, Bluetooth, and/or cellular 4G or 3G wireless network. Customersbrowser during the payment process 2. What to do if youre experiencing communication issues with your internet-connected payments terminal. User manual instruction guide for Ingenico devices.. Ingenico User Manuals Ingenico Inc. UserManual.wiki > Ingenico. It could be that someone was trying to open the casing of your payment terminal. The Ingenico Terminal Guide will help you set up your terminal, understand your terminals functionality, and troubleshoot common payment application and terminal issues. Provided token id does not exist in the system. A valid value is required,this must be value between 0 and 999999999.99. Online Library Ingenico I9500 User Guide Ingenico I9500 User Guide File Type Pdf | voucherbadger.co ingenico i9500 user guide is available in our book collection an online access to it is set as public so you can get it instantly. Place the charging base unit in a convenient location, close to a power source and an However, a 5000 series device has a touchscreen, so the keypad differs from a 3500 series device. Alert irruption message on terminal. Animportant part of amending errors is to know exactly what they mean. The Move/5000 contains payment hardware such as NFC couponing, chip & PIN, swipe and sign, contactless and more to facilitate the processing of alternative payment methods including those enabled by camera, like QR codes. Ingenico iWL 258. Download terminal user guides. Step One: Select Sale from main menu. Known issue that occurs to the MOVE terminals/wear and wear: Try the following solution(s): If it is a MOVE terminal, restart with yellow clear and 3 dots unless damaged Battery Pull; Card error: Card not read properly: Try the following solution(s): Check if anything is stuck in card reader slot; Contactless not working. As previously explained, alert irruption message is shown when one or more tamper switches in the card machine go off. The driver is available for download here and is located under Device Drivers (Ingenico Telium 2 Line). Fixing Terminal Communication Errors IP Connections. Ingenico iSelf Series / DUO. Stitch enforced seams. If you require assistance with an existing account, please call our customer service line 24/7/365. Every Terminals Model has its unique base plate. Ingenico iSC Touch 480. The Move/3500 is PCI-PTS 4.x ready. Important Safety Instructions. The term Ingenico 6500 terminal will be used to refer to both the Ingenico 6510 and 6550. User Manuals, Guides and Specifications for your Ingenico DESK/3500 Payment Terminal. The delivery Reset MAC key FDMS please select yes. The URI of this created resource is returned in the Location header of the response. Enter Server # and press Green ENTER. If you are experiencing a problem when printing: 3 Pressing <1> opens the transaction menu. To configure the communication priority order, complete the following: 1. 1) Go to device manager and check under Ports (COM & LPT) double click on the ingenico device. 8 = Approval code Enter information based on transaction type, then press [ ] key. If the problem persists contact the terminal Helpdesk quoting the diagnostic code: 49: Invalid message contents. Key in the numbers from the customer's postcode. Try to reconnect after rebooting. In the Universal Transaction Gateway (UTG) Tune-up, navigate to the Devices tab. Heres a quick overview of Ingenico Desk 3500 features: EMV acceptance. 2 3 How to plug in your DES K/5000: To Power Supply To Cable Mount To Phone Line To help you get started, this Quick Start Terminal Guide outlines some of the most common transactions for the Ingenico terminal solutions. Ingenico Lane/8000. Select Setup Menu > Communications > ComsPriority. 2. Device Manager. Fixing Terminal Communication Errors IP Connections. Desk/Move 5000 - Touchscreen Arrows Desk 3500 - Arrows Keys Home - Access Admin Mode menus Cancel - Exit Clear - Backspace Enter - Confirm information or continue The application is the same for Desk and Move so the steps to use them are the same. Ingenico Move 5000 Troubleshooting Guide Print. Your Move/5000 35 LCD display with touch panel Magnetic card reader Contactless card reader Function button MENU button CLEAR button Battery CANCEL button ENTER button Paper feed button Backlit keyboard Power adapter Easy loading printer The power supply unit provided with your Move/5000 is designed specifically for Ingenico terminals. Ingenico Lane/3000. To open the Universal Transaction Gateway (UTG) Tune-up got to Start > All Programs > Shift4 Payments > UTG (v2) Tune-up. By securely running HTML5 applications right on the smart terminal, merchants can provide enhanced consumer experiences and create additional value for their business. You will also need the following information: Merchant ID Number. Base plate for Ingenico Move 3500 and 5000 Model. 6. Quick Start Guide Move/3500 BT/WiFi (GEMS) PDF 1.18 MB Quick Start Guide Move/3500 2G/3G (GEMS) PDF 849 KB User Guide Move/3500 (GEMS) PDF 8.43 MB Screws for mounting the base plate on the robot are included. The card reader will prompt you to confirm void amount. This guide will detail how you install and use your ICT250 terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal. Its possible the customer moved recently and has accidentally put in the wrong zip code. retry transaction. Battery For Ingenico Move/3500 Move 3500. Select [ 1] for Yes or [ 2] for No. Ingenico Lane/5000. Card machine models that are covered in this post are: ict220, ict250, iwl220, iwl221, iwl250, iwl251, iwl255, ipp320, ipp350, Move3500, Move5000, Desk3000, Desk3500, and other Ingenico models. Leave for a further 2 minutes and see if the Ingenico terminal display GPRS, Network Bars and a Network. Enter a new password and press ENTER. Some users prefer to have a batch detailed report which shows each individual transaction instead of total. To Change the time: Use a Military time format to type four digits comprised of the 2 digit hour and 2 digit minute and press enter. The terminal may prompt to reboot for the changes to take effect and return to the idle prompt. Ingenico Desk 5000 The Move/5000 is certified and fully compliant with the latest global and local PCI regulations. 3. Click to view Quick Reference Guide. 2237. If the network is not displayed the card machine will NOT connect. Please correct the mistake and try again. The FAILURE ON ALL COMS error message is a generic error message. euros/cents) with a Re-enter the new password and press ENTER. Step Three: When prompted to Tap/Insert/Swipe/Key, simply enter the card number using keypad. We will also explain what does it mean when Ingenico card machine shows a smiley icon on display, while rebooting the system. This video provides step by step instructions on how to set up your Ingenico Move 5000 payment terminal. The terminal will then prompt the following questions. Unplug the power for your device and wait for 10 seconds. Compatible Models: Ingenico Move 3500, Move/3500 ,Move3500. Mounting adapter for Ingenico Move 3500/5000 Terminal. I have an ingenico move/5000 that does not able to complete hello i have an ingenico move/5000 that does not able to complete a maintenance download all the parameters are correct but wont perform a download im hoping you cab shed some light on my problem Perform a Function 32. Can be attached to user via belt loop, or easily detachable shoulder strap. If the PIN Pad is properly connected, drivers are properly installed, and POS Software is up-to-date, you will be prompted to choose the Pin Pad model. Enter the appropriate numbers below: 321 - 3G priority. Ingenico Move 3500/5000 Charging Base. Ingenico Move/5000. Velcro fastened cover. 4:19. Fi and saving station communicates in two by ingenico do not print a receipt! E.g. If ALL is selected, use arrow keys to scroll through transactions and press [ ] key to select a transaction to be voided. Authorised financial services and registered credit provider (NCRCP16). Ingenico Move 3500/5000 base plate. Acrylic glass. Ensure that the paper roll is correctly inserted. This article applies to the Ingenico iCT 220, iCT 250, iWL 220, and iWL 250 terminals. Press the # key. In this review, well take a closer look at the functions available with this terminal. Splash resistant. The Desk/5000 combines a proven and secure OS, specifically used for payment, with the openness of HTML5, CSS3 and JavaScript. All Payment options. To not print a copy of couch receipt Push flame button If any button is pushed a copy is automatically printed after 10 seconds 1 Copy or 2 No copy. The amount is separated (e.g. THE CHIP CARD READER. Ingenico Lane/7000. 2238 Client: SIX. Ingenico iSC Touch 250. X1 Communication error Shut down your terminal from the power by pressing the Func (black) and Clear (yellow) buttons at the same time. Check that the paper closure lid is properly closed. listed ( if none is listed then Windows isnt seeing the device try rebooting. 6. Press the F key to invoke the payment on a Telium 2 device/press the silver key on Tetra select MOTO SALE and enter the Card number into the terminal. Ingenico iUC 285. No matter the situation, whether it be a peak sales shopping day, a delivery driver darting around the city or a customer enquiring about a products stock, the Move/series range gets the job done, hassle-free.